​FAQ:  

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1. Can we submit our own mock ups or send you reference pictures of what we want?
   
   Yes. You can send your mock ups and design reference pictures to orders@thecustombrander.com 
    

2. What working files do I need to provide?
   
   All logos and artworks should be in vector file formats: .ai, .eps, .pdf, .svg.
   (Note: You must be the owner of all provided logos and artworks)
   
   All design reference images should be high quality raster file formats: .jpg, .png
    

3. What are your branding methods?
   
   Screen printing, DTG (direct to garment) printing, vinyl heat transfer, rotary printing, dye-sublimation, embroidery (flat/raised), embroidered patches, rubber patches, internal piping, side taping, jacquard weave, care and wash labels, woven labels.
    

4. ​Can I specify fabrics and colour?
   
   Yes. Please provide your fabric blends and desired colours for the most accurate quote. We will advise on availability. 
    

5. How long does the process take?
   
   The entire process usually takes 30 - 35 days from the design stage to receiving the item(s) at your doorstep.
    

6. Do you offer sliding scale pricing?
   
   Yes. The more you buy, the more you save. Please email us at orders@thecustombrander.com for more details.
    

7. Can I order singular samples and how much do they cost?
   
   Yes. Please tell us which items you would like to order samples of. Sample prices will vary depending on the design. 
    

8. How are the items being shipped?
   
   Our shipping partner DHL is a leader in express shipping. You can rest assured that your items will reach you in the quickest and most reliable way possible.
   
    

9. How much are shipping costs?
   
   Shipping is calculated based on the overall weight and dimensions of each package.

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  10. How does the order process work?

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       See                                 page.​

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